topic Re: Internet service is not working in Broadband

Internet service is not working

Nathan74 — Tue, 16 Dec 2025 00:41:58 GMT

Internet service is not working

Re: Internet service is not working

Marymary10 — Tue, 16 Dec 2025 02:52:35 GMT

Internet down here

Re: Internet service is not working

AH72 — Tue, 16 Dec 2025 02:54:14 GMT

Same, sky say ok but its down

Re: Internet service is not working

Marklane73 — Tue, 16 Dec 2025 02:55:23 GMT

Same here !
all the checks say it's all working but it's down ! Annoying thing is I have any glass so it uses the same sky broadband which means no tv or internet

Re: Internet service is not working

AH72 — Tue, 16 Dec 2025 03:14:15 GMT

Back on, hope all are

Re: Internet service is not working

Daniel0210 — Tue, 16 Dec 2025 05:15:48 GMT

Any broadband issues between midnight and 7am could be essential overnight maintenance taking place which is carried out then to minimise disruption. There’s no pre-warning of this. See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#M1014

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.

Re: Internet service is not working

MannHouse — Tue, 16 Dec 2025 08:14:34 GMT

Hi there,

Woke up this morning to see that broadband is down (Chesterfield). The checker says everything is ok, but the ONT has a slow flashing light on POS. I have rebooted it a few times now and still the same result :o(

Re: Internet service is not working

Daniel0210 — Tue, 16 Dec 2025 08:16:17 GMT

@MannHouse
If it wasn't overnight maintenance the first thing to try (even if you’ve already tried it) is to use this link to check to see if there are any broadband issues or outages nearby ~ (it doesn’t necessarily disclose a problem immediately and it can take an hour+ to update so perhaps try it again later).
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

🔹

Hub lights; This link provides information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Red light on ONT; See this link ~
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#M1014

Bad weather; Adverse weather can also impact your broadband.

Working from home; Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.