topic Re: Orange light and no internet in Broadband

Orange light and no internet

Explodor — Tue, 16 Dec 2025 00:24:21 GMT

ma few minutes ago my router decided to disconnect from the internet even though the test my broadband comes back with no error. The first three lights are green and the fourth light on my router is orange

Re: Orange light and no internet

GD1 — Tue, 16 Dec 2025 00:30:17 GMT

@Explodor First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Please be aware that outages after midnight are usually down to maintenance, please see this pinned post https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#

Re: Orange light and no internet

Explodor — Tue, 16 Dec 2025 00:32:01 GMT

I've done all that already but nothing I reset the router too and now the first and third light and green no sencond light and fourth still orange

Re: Orange light and no internet

SkyuserPS — Tue, 16 Dec 2025 02:49:36 GMT

I am having the same issue! No Internet for the past 25 minutes. Sky service checker saying all fine but it is not

Re: Orange light and no internet

Daniel0210 — Tue, 16 Dec 2025 05:18:37 GMT

Any broadband issues between midnight and 7am could be essential overnight maintenance taking place which is carried out then to minimise disruption. There’s no pre-warning of this. See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#M1014

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or follow the advice in the post from @GD1

Re: Orange light and no internet

Explodor — Tue, 16 Dec 2025 08:33:27 GMT

I'm guessing it was scheduled maintenance as I woke up this morning and everything was fine with my connection. Hopefully the same will be for you