topic Re: Connection issues in Broadband

Connection issues

Xadrum — Tue, 16 Dec 2025 02:24:18 GMT

I have four green lights on my hub but my connection keeps dropping, usually around 2-3am.

Can't find any other issue and it does come back eventually but not got when I have uploads for YouTube to get done etc.

TheCornishking7 — Tue, 16 Dec 2025 02:28:23 GMT

Im having the same issue green lights on the hub but no WiFi on my phone or on my TV it may be down for maintenance or something.

Daniel0210 — Tue, 16 Dec 2025 05:20:46 GMT

@Xadrum @TheCornishking7
Any broadband issues between midnight and 7am could be essential overnight maintenance taking place which is carried out then to minimise disruption. There’s no pre-warning of this. See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#M1014

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.