topic Re: Not internet in Broadband

Not internet

Mark__ — Mon, 15 Dec 2025 13:21:47 GMT

I have no Internet connection in wareham dorset. I have rest my router and disconnected/reconnected cabked etc. Your app says my WiFi is ok. It is not

Re: Not internet

caesarome — Mon, 15 Dec 2025 13:29:54 GMT

@Mark__

This is a community where customers help each other so you are not talking to Sky.

Did you run this line test:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them

Re: Not internet

JimM1 — Mon, 15 Dec 2025 13:30:45 GMT

@Mark__ Do you have any thing from this linked below!

This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also Full Fibre then the lights on the OR/CF ONT also require to be looked at!
https://www.sky.com/help/articles/hub-lights-explained-start

And it may be too early to check the rest below so give it a couple off hours!

If you haven’t done it already use the below link to check to see if there are any broadband problems or outages nearby if enough time has passed for a fault condition to displayed by the software test! This should determine if there's an identified fault affecting multiple households.
https://www.sky.com/servicechecker