https://helpforum.sky.com/t5/Broadband/Wifi/m-p/5167535#M540833 <P>Good monrinf</P><P>our WiFi keeps dropping an becoming unavailable especially on our ring door bell and mobile phone&nbsp;</P> Mon, 15 Dec 2025 10:43:41 GMT Emma529 2025-12-15T10:43:41Z https://helpforum.sky.com/t5/Broadband/Wifi/m-p/5167535#M540833 <P>Good monrinf</P><P>our WiFi keeps dropping an becoming unavailable especially on our ring door bell and mobile phone&nbsp;</P> Mon, 15 Dec 2025 10:43:41 GMT https://helpforum.sky.com/t5/Broadband/Wifi/m-p/5167535#M540833 Emma529 2025-12-15T10:43:41Z https://helpforum.sky.com/t5/Broadband/Wifi/m-p/5167688#M540869 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4564220">@Emma529</a>&nbsp;</P> <P>Try running this line test:</P> <P><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them</P> Mon, 15 Dec 2025 13:33:16 GMT https://helpforum.sky.com/t5/Broadband/Wifi/m-p/5167688#M540869 caesarome 2025-12-15T13:33:16Z