topic Re: Issues with wifi in Broadband https://helpforum.sky.com/t5/Broadband/Issues-with-wifi/m-p/5167208#M540752 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/874996">@jay75</a>&nbsp;Yes that is possible, if you cannot diagnostic the system then call sky!</P><P>&nbsp;</P><P><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P><P>You can also run the test via the MySky app on a mobile data connection.</P><P>Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.</P><P>If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).</P><P>&nbsp;</P> Sun, 14 Dec 2025 20:13:16 GMT JimM1 2025-12-14T20:13:16Z Issues with wifi https://helpforum.sky.com/t5/Broadband/Issues-with-wifi/m-p/5167179#M540745 Hi, since receiving my new install I keep getting issues, my app keeps telling me there is an issue and I seem to get intermittent speed I have had an engineer out and he has checked could there be a promlem on the line or with the router? Thanks Sun, 14 Dec 2025 19:36:24 GMT https://helpforum.sky.com/t5/Broadband/Issues-with-wifi/m-p/5167179#M540745 jay75 2025-12-14T19:36:24Z Re: Issues with wifi https://helpforum.sky.com/t5/Broadband/Issues-with-wifi/m-p/5167208#M540752 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/874996">@jay75</a>&nbsp;Yes that is possible, if you cannot diagnostic the system then call sky!</P><P>&nbsp;</P><P><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P><P>You can also run the test via the MySky app on a mobile data connection.</P><P>Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.</P><P>If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).</P><P>&nbsp;</P> Sun, 14 Dec 2025 20:13:16 GMT https://helpforum.sky.com/t5/Broadband/Issues-with-wifi/m-p/5167208#M540752 JimM1 2025-12-14T20:13:16Z