https://helpforum.sky.com/t5/Broadband/My-new-WiFi-keeps-disconnecting/m-p/5167139#M540733 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3505001">@Angela.84</a>&nbsp;Was the TV working fine before the change to Max as you say, did you also change the sky hub at the same point?</P> Sun, 14 Dec 2025 18:39:10 GMT JimM1 2025-12-14T18:39:10Z https://helpforum.sky.com/t5/Broadband/My-new-WiFi-keeps-disconnecting/m-p/5167133#M540732 <P>I had someone install fiber max broadband this week and since then my tv keeps disconnecting to the WiFi. The problem sorts itself out only when I switch my tv off and on again but I should not have to do that. Other devices seem to stay connected&nbsp;</P> Sun, 14 Dec 2025 18:33:01 GMT https://helpforum.sky.com/t5/Broadband/My-new-WiFi-keeps-disconnecting/m-p/5167133#M540732 Angela.84 2025-12-14T18:33:01Z https://helpforum.sky.com/t5/Broadband/My-new-WiFi-keeps-disconnecting/m-p/5167139#M540733 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3505001">@Angela.84</a>&nbsp;Was the TV working fine before the change to Max as you say, did you also change the sky hub at the same point?</P> Sun, 14 Dec 2025 18:39:10 GMT https://helpforum.sky.com/t5/Broadband/My-new-WiFi-keeps-disconnecting/m-p/5167139#M540733 JimM1 2025-12-14T18:39:10Z https://helpforum.sky.com/t5/Broadband/My-new-WiFi-keeps-disconnecting/m-p/5167182#M540747 <P>Hiya, Yes TV was fine before the switch last week. I received a new hub at the same time too</P> Sun, 14 Dec 2025 19:38:38 GMT https://helpforum.sky.com/t5/Broadband/My-new-WiFi-keeps-disconnecting/m-p/5167182#M540747 Angela.84 2025-12-14T19:38:38Z https://helpforum.sky.com/t5/Broadband/My-new-WiFi-keeps-disconnecting/m-p/5167188#M540749 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3505001">@Angela.84</a>&nbsp;Did you change to the sky Max white hub by chance?</P><P>&nbsp;</P><P>Sky Max change settings link.<BR /><A href="https://www.sky.com/help/articles/change-wifi-max-hub-settings-a" target="_blank" rel="noopener">https://www.sky.com/help/articles/change-wifi-max-hub-settings-a</A></P><P>&nbsp;</P><P>Advanced settings</P><P class="">If you're looking to manage more advanced settings like...</P><UL><LI>Disable WiFi</LI><LI>DMZ</LI><LI>Port forwarding</LI><LI><EM><STRONG>WiFi security levels</STRONG></EM></LI></UL><P class="">But you might want to change it if you have:</P><UL><LI><STRONG>An older device that you can’t connect to your WiFi</STRONG>. Some older devices aren’t compatible with WPA3-T. <EM><STRONG>Use WPA2 if you need to connect it.</STRONG></EM><UL><LI>Make sure your device’s software is up to date first.</LI></UL></LI></UL> Sun, 14 Dec 2025 19:47:49 GMT https://helpforum.sky.com/t5/Broadband/My-new-WiFi-keeps-disconnecting/m-p/5167188#M540749 JimM1 2025-12-14T19:47:49Z https://helpforum.sky.com/t5/Broadband/My-new-WiFi-keeps-disconnecting/m-p/5167229#M540759 <P>It was the white hub yes, Iv also checked the advanced settings on the app and it's already at level 2 rather than 3.</P><P>Its strange as it does connect initially and then just drops. I then see an message of checking for connection and need to turn my tv off before it finds the network to reconnect&nbsp;</P> Sun, 14 Dec 2025 20:31:31 GMT https://helpforum.sky.com/t5/Broadband/My-new-WiFi-keeps-disconnecting/m-p/5167229#M540759 Angela.84 2025-12-14T20:31:31Z https://helpforum.sky.com/t5/Broadband/My-new-WiFi-keeps-disconnecting/m-p/5167238#M540761 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3505001">@Angela.84</a>&nbsp;If your TV is near the sky Hub, then run an Ethernet cable between them both, TV's are the worst on wireless wifi and it may just be the position of that white sky Max hub and the wireless wifi signal to it! If you have the Black hub that looked the same just connect that back up!</P> Sun, 14 Dec 2025 20:38:06 GMT https://helpforum.sky.com/t5/Broadband/My-new-WiFi-keeps-disconnecting/m-p/5167238#M540761 JimM1 2025-12-14T20:38:06Z https://helpforum.sky.com/t5/Broadband/My-new-WiFi-keeps-disconnecting/m-p/5167286#M540775 <P>Thanks for your help</P> Sun, 14 Dec 2025 21:58:40 GMT https://helpforum.sky.com/t5/Broadband/My-new-WiFi-keeps-disconnecting/m-p/5167286#M540775 Angela.84 2025-12-14T21:58:40Z