https://helpforum.sky.com/t5/Broadband/Wi-Fi-issues/m-p/5167126#M540730 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4528616">@HJ6</a>&nbsp;</P> <P>Did you follow the advice provided to your first post including reporting it to Sky?</P> Sun, 14 Dec 2025 18:22:40 GMT Daniel0210 2025-12-14T18:22:40Z https://helpforum.sky.com/t5/Broadband/Wi-Fi-issues/m-p/5135635#M530728 <P>I cannot connect to my wifi, I have turned it off a number of times for 30 seconds plus.&nbsp;<BR /><BR /></P><P>it continuously disconnects and has been for weeks. Please advise asap&nbsp;</P> Fri, 07 Nov 2025 18:43:17 GMT https://helpforum.sky.com/t5/Broadband/Wi-Fi-issues/m-p/5135635#M530728 HJ6 2025-11-07T18:43:17Z https://helpforum.sky.com/t5/Broadband/Wi-Fi-issues/m-p/5135640#M530731 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4528616">@HJ6</a>&nbsp;<BR />Wi-Fi and broadband are different. Wi-Fi is the wireless connection between your hub and your devices. Broadband is the internet connection provided by your ISP (Sky). <BR /><BR />Use this link to check to see if there are any broadband issues or outages nearby (even if you’ve already tried it ~<STRONG> it doesn’t necessarily disclose a problem immediately and it takes a little while to update so perhaps retry later). </STRONG><BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR />This should determine if there's an identified fault, perhaps affecting multiple households. <BR /><BR />If there aren't any then try running the line test here<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.<BR /><BR /><STRONG>If you’re still having problems you may need to contact Sky to report it. </STRONG> The easiest way is to dial 150 free from your Sky Talk landline if it’s still working. <BR /><BR />This link provides information about the coloured lights on the various hubs<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A><BR /><BR /><STRONG>Working from home?:</STRONG> Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.</P> Fri, 07 Nov 2025 18:46:21 GMT https://helpforum.sky.com/t5/Broadband/Wi-Fi-issues/m-p/5135640#M530731 Daniel0210 2025-11-07T18:46:21Z https://helpforum.sky.com/t5/Broadband/Wi-Fi-issues/m-p/5167120#M540729 <P>For weeks the WiFi drops off whenever it wants. This is persistent and I'm heavily considering changing service provider if not sorted very soon. Please can you advise ASAP</P> Sun, 14 Dec 2025 18:13:47 GMT https://helpforum.sky.com/t5/Broadband/Wi-Fi-issues/m-p/5167120#M540729 HJ6 2025-12-14T18:13:47Z https://helpforum.sky.com/t5/Broadband/Wi-Fi-issues/m-p/5167126#M540730 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4528616">@HJ6</a>&nbsp;</P> <P>Did you follow the advice provided to your first post including reporting it to Sky?</P> Sun, 14 Dec 2025 18:22:40 GMT https://helpforum.sky.com/t5/Broadband/Wi-Fi-issues/m-p/5167126#M540730 Daniel0210 2025-12-14T18:22:40Z