Internet changes to amber

Nikki149 — Sun, 14 Dec 2025 13:43:49 GMT

Since changing to fibre my internet drops out atleast 5/6 times a day, but not issues reported when I run the tests. This never did this on the normal broadband and with two kids that game and I work from home it's a nightmare, what can sky do to stop this happening?

Re: Internet changes to amber

Daniel0210 — Sun, 14 Dec 2025 14:23:31 GMT

@Nikki149
The first thing to try (even if you’ve already tried it) is to use this link to check to see if there are any broadband issues or outages nearby ~ (it doesn’t necessarily disclose a problem immediately and it can take an hour+ to update so perhaps try it again later).
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

🔹

Hub lights; This link provides information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Red light on ONT; See this link ~
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#M1014

Bad weather; Adverse weather can also impact your broadband.

Working from home; Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.

Re: Internet changes to amber

JimM1 — Sun, 14 Dec 2025 16:44:48 GMT

Can you also confirm the following also, the sky hub is the same one as used on the copper connection, and then when it was installed that the hub did not change it's position so is in the exact same spot!

When you see the internet drop out, what do you see when you look at the sky hub, and how do you get it all back working again?

topic Re: Internet changes to amber in Broadband

Internet changes to amber

Re: Internet changes to amber

Re: Internet changes to amber