topic Re: Cityfibre Update. in Broadband

Cityfibre Update.

Colin229 — Sat, 13 Dec 2025 14:03:57 GMT

Cityfibre has just emailed me to say their full fibre lines are operational. At the top of their list of partner ISPs is SKY. I'm already a Sky Broadband customer. So upgrading should be easy.

I contacted Sky only to be told they can't offer me FFTP. Yet it seems that my neighbouring non-Sky customers can order it.

My frustration is getting anything other than 'we can't offer you FFTP to your property'.

Luckily, as I'm out of contract,t I will probably jump ship and go with a different ISP.

Just wondering if anyone knows how to talk to anyone at Sky who could resolve this, as most agents just read from a script.

Re: Cityfibre Update.

JimM1 — Sat, 13 Dec 2025 14:52:14 GMT

@Colin229 That may be the case as sky do not have exclusive rights to CF CityFibre everywhere that they have Fibre, there is a specialist team in sky who deal with it but getting to them who knows!

Re: Cityfibre Update.

Colin229 — Sat, 13 Dec 2025 15:44:50 GMT

The thing is Sky apparently can offer my neighbours FTTP. So I think it's some sort of admin issue.

Re: Cityfibre Update.

JimM1 — Sat, 13 Dec 2025 15:54:48 GMT

@Colin229 Are you fibre currently with OR Openreach or still copper connected on a FTTC connection sky supplied for the broadband?

There was a posting that it took the cancel off sky, the OP got transfered to the retentions team and they sorted out and he got CF Fibre installed after all that, was posted about a month or so ago!

Re: Cityfibre Update.

Colin229 — Sat, 13 Dec 2025 16:35:58 GMT

Interesting. Currently I'm on the Openreach FTTC network.

Perhaps when or Iif I speak to the retention people things might change. But by then I will be signing up with a different ISP. So it may be too late.