topic Re: Issue with broadband in Broadband https://helpforum.sky.com/t5/Broadband/Issue-with-broadband/m-p/5166052#M540498 <P>My devices connect to my router but won't connect to the Internet&nbsp;</P> Sat, 13 Dec 2025 11:12:51 GMT Justin1978 2025-12-13T11:12:51Z Issue with broadband https://helpforum.sky.com/t5/Broadband/Issue-with-broadband/m-p/5166003#M540482 <P>Seems to be an issues with our broadband. We have unplugged and replugged, and reset the box too.&nbsp;</P> Sat, 13 Dec 2025 10:15:26 GMT https://helpforum.sky.com/t5/Broadband/Issue-with-broadband/m-p/5166003#M540482 Dorris2 2025-12-13T10:15:26Z Re: Issue with broadband https://helpforum.sky.com/t5/Broadband/Issue-with-broadband/m-p/5166011#M540486 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4562718">@Dorris2</a>&nbsp;</P> <P>If your ONT shows a red light then have a read of this:<BR /><A href="https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#" target="_blank">https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#</A></P> <P><BR />The first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> <P><BR />If there isn't try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Sat, 13 Dec 2025 10:22:46 GMT https://helpforum.sky.com/t5/Broadband/Issue-with-broadband/m-p/5166011#M540486 caesarome 2025-12-13T10:22:46Z Re: Issue with broadband https://helpforum.sky.com/t5/Broadband/Issue-with-broadband/m-p/5166052#M540498 <P>My devices connect to my router but won't connect to the Internet&nbsp;</P> Sat, 13 Dec 2025 11:12:51 GMT https://helpforum.sky.com/t5/Broadband/Issue-with-broadband/m-p/5166052#M540498 Justin1978 2025-12-13T11:12:51Z