topic Re: Sky Hub Pod connection issue in Broadband

Sky Hub Pod connection issue

Hoggster72 — Fri, 11 Jul 2025 15:16:14 GMT

Received my pod this morning. Royal Mail tracker shows the pod as delivered, but my sky app still shows as 'Disptched - Coming soon'.

Pod just flashes white. I can't see it in my devices, and there's no 6GHz option in the Wi-Fi settings to toggle on and off...

link to set up manually just outs me into a place to download the app even though it's already installed..
is there a way connect the pod manually via serial number? It feels like I've tried every link there is.

TIA!

Re: Sky Hub Pod connection issue

Hoggster72 — Fri, 11 Jul 2025 15:24:33 GMT

Should have titled Sky Max Pod....

Hub is working ok...

Re: Sky Hub Pod connection issue

JimM1 — Fri, 11 Jul 2025 15:50:44 GMT

@Hoggster72 Will be highly unlikely that the pod will ever give you a 6Ghz signal! Not even sure if the Sky Max hub can either! Cannot find much detail on the sky Max hub, but this is pretty much the standard below!

Wi-Fi6 802.11ax (10Gbps+) - Frequency: 2.4GHz, 5GHz

Re: Sky Hub Pod connection issue

Chrisee — Fri, 11 Jul 2025 15:48:41 GMT

@Hoggster72 check that the pod is listed in your device list in the My Sky app if it isnt see here https://www.sky.com/help/articles/sky-wifi-booster-max-pod and follow the steps. given.

When matched the hub will,produce a closed signal that the pod uses for the back haul,connection. One hint to is intially set the pod up near the hub and movectomitscfinal position once connected but remember it needs a decent connection tonwork somhalfway to thexarea needing the boost isxsensible.

Re: Sky Hub Pod connection issue

Hoggster72 — Fri, 11 Jul 2025 19:05:08 GMT

@Chrisee

Thank you! The link to register by serial number was exactly what I couldn't find 😎

nor could the sky help desk guy on a 45 minute call 😂

Re: Sky Hub Pod connection issue

Rachelrobert — Fri, 12 Dec 2025 21:59:02 GMT

It's not connecting to my TV.Although the sky glassed downstairs, it's working.But the upstairs TV is not working.We are having no programmes.It keeps telling us to set up which we have done few times and it's still not set

Re: Sky Hub Pod connection issue

JimM1 — Fri, 12 Dec 2025 22:26:34 GMT

@Rachelrobert Did you select this posting because you have a pod that is not connecting, so therefore you cannot get the TV upstairs due to lack off wireless wifi signal?