https://helpforum.sky.com/t5/Broadband/WiFi-router-box/m-p/5165762#M540406 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4562492">@Scottwood</a>&nbsp;When you reset the sky Hub with the reset button, you did hold it in for at least 30 seconds, watching the front power light change for the FULL reset to function, release that button too early and all you get is a reboot off the sky Hub!</P><P>&nbsp;</P><P>Also take a look at the link and say which sky hub you have with the picture you see by name!</P><P>&nbsp;</P><P><A href="https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub</A></P><P>&nbsp;</P> Fri, 12 Dec 2025 21:36:35 GMT JimM1 2025-12-12T21:36:35Z https://helpforum.sky.com/t5/Broadband/WiFi-router-box/m-p/5165754#M540404 Router box keeps turning off.get the three green lights on and then turns itself off.pressed the reset button and turned it off by the plug but keeps on resetting/turning itself off Fri, 12 Dec 2025 21:21:40 GMT https://helpforum.sky.com/t5/Broadband/WiFi-router-box/m-p/5165754#M540404 Scottwood 2025-12-12T21:21:40Z https://helpforum.sky.com/t5/Broadband/WiFi-router-box/m-p/5165762#M540406 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4562492">@Scottwood</a>&nbsp;When you reset the sky Hub with the reset button, you did hold it in for at least 30 seconds, watching the front power light change for the FULL reset to function, release that button too early and all you get is a reboot off the sky Hub!</P><P>&nbsp;</P><P>Also take a look at the link and say which sky hub you have with the picture you see by name!</P><P>&nbsp;</P><P><A href="https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub</A></P><P>&nbsp;</P> Fri, 12 Dec 2025 21:36:35 GMT https://helpforum.sky.com/t5/Broadband/WiFi-router-box/m-p/5165762#M540406 JimM1 2025-12-12T21:36:35Z