topic Poor signal strength in Broadband

Poor signal strength

Lmawe — Fri, 12 Dec 2025 13:54:10 GMT

Away from the router the signal is poor. The devices I use upstairs have limited connection the speed is ok but strength is patchy

Re: Poor signal strength

caesarome — Fri, 12 Dec 2025 13:56:46 GMT

@Lmawe

Try going through this to see if it helps:

https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices

If not and if you have Wi-Fi Max on your account then Sky will supply up to 3 pods as you can read about here:

https://www.sky.com/help/articles/sky-wifi-max

Select "No, I still need help" at the bottom on the above link.

Re: Poor signal strength

Tom-K — Fri, 12 Dec 2025 14:02:07 GMT

Im having similar issues when playing games on my PC wifi was fine yesterday during the day and at around 11pm id say it stopped working well and still im getting loads of jittering stuterring and packet loss etc etc, not to sure why ive only had sky for 10 days but its not been like this once since i got it