topic Re: Problem with WiFi in Broadband

Problem with WiFi

PR2918 — Fri, 12 Dec 2025 10:06:31 GMT

Problem connecting with my WiFi.

The sky is working and the connection is there, lights were amber now they are green.

Have reset the router and switched on and off and done various tests on the Sky products page and says all is connected ok and no issues all is excellent or good, the connection is unknown, that's the only issue, however cannot connect to WiFi still on all devices in home.

I'm in the Lincolnshire area so don't know if a issue here.

Need this looking into Asap.

Been like it since early this morning.

Many thanks.

Re: Problem with WiFi

JimM1 — Fri, 12 Dec 2025 10:23:15 GMT

@PR2918 Is the problem with your WiFi or the actual Broadband Internet they are BOTH different problems....

Re: Problem with WiFi

PR2918 — Fri, 12 Dec 2025 11:14:07 GMT

The internet amber light is on now on the sky router.

It's connected to the internet but no network and exclamation mark on the WiFi as limited access.

Done everything that the internet has said and still no joy.

Re: Problem with WiFi

PR2918 — Fri, 12 Dec 2025 11:18:07 GMT

My sky services on the TV are slow and some won't load like home page and recordings.

Re: Problem with WiFi

Tank90 — Fri, 12 Dec 2025 11:23:02 GMT

Im in Lincolnshire area too and have had same issues since about 4am My.homepage shows all apps etc as available yet no Internet connection. I've done all the checks too

Re: Problem with WiFi

JimM1 — Fri, 12 Dec 2025 11:26:11 GMT

@PR2918 The Amber light is the one, the sky hub is up but it is NOT connected to the Internet side, so there is a problem with it connecting, it may be nothing to do at your side and nothing that you can do! see the link below!

If you haven’t done it already use the below link to check to see if there are any broadband problems or outages nearby if enough time has passed for a fault condition to be displayed by the software test! This should determine if there's an identified fault affecting multiple households.
https://www.sky.com/servicechecker

Re: Problem with WiFi

Alison2 — Fri, 12 Dec 2025 12:37:50 GMT

Broadband is coming and going and telephone not working at all. This has been same for about a week.

Re: Problem with WiFi

Kg96 — Fri, 12 Dec 2025 12:44:10 GMT

Same down in Plymouth area - flashing orange with on and off all morning since at least 5am. Had a text to say it's fixed but it's still faulty

Re: Problem with WiFi

Alison2 — Fri, 12 Dec 2025 12:45:47 GMT

In getting no where with my problem. Need to speak to someone

Re: Problem with WiFi

JimM1 — Fri, 12 Dec 2025 13:01:36 GMT

@Alison2 Call sky customer service then, 150 from you landline if it is working, or from a sky connected mobile it's the same number and both a free call's to sky!