topic Returning router in Broadband

Returning router

Sigurd1 — Fri, 12 Dec 2025 12:21:42 GMT

Broadband cancelled on 2/12/2025 and return box/ label still awaiting dispatch since 14/11/2025 when order went in for changing provider. Don't want to get charged for non return

Re: Returning router

caesarome — Fri, 12 Dec 2025 12:23:16 GMT

@Sigurd1

As you haven't received the packaging then you can use whatever boxes you have or can get as this link will help you to print the return label and return it via Royal Mail:

https://www.sky.com/help/articles/return-tv-broadband

Add a note inside with your account number and a list of equipment you have included.
Make sure you get and keep proof of posting when sending this off.

Re: Returning router

Daniel0210 — Fri, 12 Dec 2025 12:23:41 GMT

@Sigurd1
If you’ve successfully cancelled Sky should send out returns packaging (to the address where the account was active) near the end of any cancellation period (which is 14 days for broadband and 31 days for Sky Q) for any loaned equipment they are expecting back.

If the arrival of packaging is delayed, it’s damaged on arrival or doesn’t arrive it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.