https://helpforum.sky.com/t5/Broadband/WiFi-box-no-power/m-p/5165144#M540212 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2752742">@Leah1986</a>&nbsp;The NO lights on at all is that every light goes off, so either power issue, psu is faulting or the black box is doing the same. Call sky to report it, 150 dialled from your landline, and linked below the boxes, as you say it is black on the wall going to say you have a CF City Fibre connected unit!</P><P>&nbsp;</P><P><A href="https://www.sky.com/help/articles/optical-network-terminal" target="_blank">Optical Network Terminal | Sky Help | Sky.com | Sky Help | Sky.com</A></P> Fri, 12 Dec 2025 09:19:10 GMT JimM1 2025-12-12T09:19:10Z https://helpforum.sky.com/t5/Broadband/WiFi-box-no-power/m-p/5165071#M540185 <P>I have the microfibre wifi the actual black box attached to wall keeps turning off no lights nothing and obviously won't connect to the internet why is this happening all the time, nothing is interfering with it just keeps turning off (no lights on it at all)</P> Fri, 12 Dec 2025 06:41:32 GMT https://helpforum.sky.com/t5/Broadband/WiFi-box-no-power/m-p/5165071#M540185 Leah1986 2025-12-12T06:41:32Z https://helpforum.sky.com/t5/Broadband/WiFi-box-no-power/m-p/5165144#M540212 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2752742">@Leah1986</a>&nbsp;The NO lights on at all is that every light goes off, so either power issue, psu is faulting or the black box is doing the same. Call sky to report it, 150 dialled from your landline, and linked below the boxes, as you say it is black on the wall going to say you have a CF City Fibre connected unit!</P><P>&nbsp;</P><P><A href="https://www.sky.com/help/articles/optical-network-terminal" target="_blank">Optical Network Terminal | Sky Help | Sky.com | Sky Help | Sky.com</A></P> Fri, 12 Dec 2025 09:19:10 GMT https://helpforum.sky.com/t5/Broadband/WiFi-box-no-power/m-p/5165144#M540212 JimM1 2025-12-12T09:19:10Z