topic Re: No internet in Broadband

No internet

Tank90 — Fri, 12 Dec 2025 07:15:40 GMT

No network connection since 4am All checks look great Tried resetting etc and works for 10 seconds then stops again Anyone else having issues still

Re: No internet

Shaz98 — Fri, 12 Dec 2025 07:26:44 GMT

Same here mines been off since around 3:00 this morning and can reset it and then goes off

Re: No internet

Tank90 — Fri, 12 Dec 2025 07:34:42 GMT

That's the issue here Tried all the checks to reset etc and not working. Hopefully fixed soon due to working

Re: No internet

Daniel0210 — Fri, 12 Dec 2025 07:38:07 GMT

Any broadband issues between midnight and 7am could be essential overnight maintenance taking place which is carried out then to minimise disruption. There’s no pre-warning of this. See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#M1014

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

If it's not back up and running now even if you’ve already tried it use this link to check to see if there are any broadband issues or outages nearby ~ (it doesn’t necessarily disclose a problem immediately and it can take an hour+ to update so perhaps try it again later).
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

🔹

Hub lights; This link provides information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Red light on ONT; See this link ~
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#M1014

Bad weather; Adverse weather can also impact your broadband.

Working from home; Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.

Re: No internet

Marc939 — Fri, 12 Dec 2025 08:05:10 GMT

Same issue here, NE3 (Newcastle) area. Ran all the tests returning fine yet no Internet since 6am. The Internet light on the hub is flicking between Amber and green constantly. Not able to connect at all.

Re: No internet

Daniel0210 — Fri, 12 Dec 2025 08:09:58 GMT

@Marc939

Have you carried out the troubleshooting in the second part of my reply above?

Re: No internet

Tank90 — Fri, 12 Dec 2025 08:15:24 GMT

I've tried all the troubleshooting and occasionally connects to then go off again seconds later.

So as of currently, still not working

Re: No internet

TheSaint — Fri, 12 Dec 2025 08:44:25 GMT

Yep, same here