topic Re: Wifi in Broadband

Wifi

Cayllum — Mon, 08 Dec 2025 18:57:06 GMT

Does anyone else's internet keep dropping out every day about 5/6 times a day!!

Re: Wifi

jamesn123 — Wed, 10 Dec 2025 14:48:55 GMT

Hi @Cayllum

Have you tried running the line test on the My Sky app?

Re: Wifi

Cayllum — Fri, 12 Dec 2025 07:33:11 GMT

Yeah it says it's ok, evey morning I'm having to reset the sky q box connections and the connections between my other sky box too. The sky tv constantly stops and starts! Internet hasn't been too bad last few days but still constantly having to reset the connection to the sky boxes

Re: Wifi

JimM1 — Fri, 12 Dec 2025 09:30:47 GMT

@Cayllum It's hard to work out if your Broadband sky Hub is the one letting you down, or it's something else going on when you mention in the post sky Q and the other box, the link below about the hub lights see that and if something from it jumps out!

This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also Full Fibre then the lights on the OR/CF ONT also require to be looked at!
https://www.sky.com/help/articles/hub-lights-explained-start