topic Re: WiFi keeps going off and on in Broadband

WiFi keeps going off and on

KeneRy — Fri, 12 Dec 2025 00:14:09 GMT

So my wifi has been going off and on all day every 5 minutes is anyone else having this problem or recommend any fix's that's not a service check as that just lies as always so the middle light keeps going amber

Re: WiFi keeps going off and on

Fayfin — Fri, 12 Dec 2025 00:35:10 GMT

I'm having similar although only started in last 10 minutes. Tells me internet connected but no signal. Then something pops up saying sign into a WiFi network. Checked on the app and if course that says everything is fine...

Re: WiFi keeps going off and on

KeneRy — Fri, 12 Dec 2025 01:20:14 GMT

Yeah I think at this point even if I didn't have internet it would tell me I did I never bother with it as it's always everything seems fine when clearly not that's why I don't understand why people in the reply's always suggest it

Re: WiFi keeps going off and on

Daniel0210 — Fri, 12 Dec 2025 05:21:22 GMT

@KeneRy
Wi-Fi and broadband are different. Wi-Fi is the wireless connection between your hub and your devices. Broadband is the internet connection provided by your ISP (Sky).

Even if you’ve already tried it use this link to check to see if there are any broadband issues or outages nearby ~ (it doesn’t necessarily disclose a problem immediately and it can take an hour+ to update so perhaps try it again later).
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

🔹

Hub lights; This link provides information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Red light on ONT; See this link ~
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#M1014

Bad weather; Adverse weather can also impact your broadband.

Working from home; Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.

Re: WiFi keeps going off and on

Daniel0210 — Fri, 12 Dec 2025 05:22:52 GMT

@Fayfin
Your issue is different. Any broadband issues between midnight and 7am could be essential overnight maintenance taking place which is carried out then to minimise disruption. There’s no pre-warning of this. See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#M1014

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or try the advice given to @KeneRy