My sky broadband has a solid red

McFadden1 — Fri, 12 Dec 2025 04:10:17 GMT

My sky has got a solid red light

Re: My sky broadband has a solid red

JimM1 — Fri, 12 Dec 2025 09:00:40 GMT

@McFadden1 At the time off posting then it could have been the same as the pinned info from above!

GD1 — Fri, 12 Dec 2025 09:00:25 GMT

@McFadden1 First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Please be aware that outages after midnight are usually down to maintenance, please see this pinned post https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#

If your ONT shows a Red Light please see this guide https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#