topic Re: 'Swapping' Broadband lines in Broadband

'Swapping' Broadband lines

Jono15 — Wed, 10 Dec 2025 17:39:02 GMT

My father is now quite elderly and I have a Power of Attorney to act on his behalf. He has two phone lines to his house, both through BT. One of the phone lines was historically a fax line that is no longer needed. However, it is this line that the Sky Broadband comes down. We would like to know if it is possible to swap the broadband from the old fax line to his main residential line?

Re: 'Swapping' Broadband lines

JimM1 — Wed, 10 Dec 2025 18:34:07 GMT

@Jono15 Question is why, does it cause you a problem, a line is a line no matter what!

Re: 'Swapping' Broadband lines

TimmyBGood — Wed, 10 Dec 2025 21:36:09 GMT

@Jono15 wrote:

We would like to know if it is possible to swap the broadband from the old fax line to his main residential line?

I suspect that's not possible without an unpleasant (and potentially risky) bodge such as a 'Home Move' at the same address.

Re: 'Swapping' Broadband lines

GD1 — Wed, 10 Dec 2025 21:39:49 GMT

@JimM1 wrote:

@Jono15 Question is why, does it cause you a problem, a line is a line no matter what!

Except the Phone Line Only does not have the broadband service attached to it, and I suspect they don't want to lose the phone number?

Using the fax line number instead may mean updating a whole host of contacts.

Re: 'Swapping' Broadband lines

Jono15 — Thu, 11 Dec 2025 09:49:28 GMT

Yes, this

Re: 'Swapping' Broadband lines

Jono15 — Thu, 11 Dec 2025 09:50:54 GMT

As indicated, my Father is elderly and all his freinds and family call him on the other line. A change of contact number would be difficult for him to handle

Re: 'Swapping' Broadband lines

Chrisee — Thu, 11 Dec 2025 10:11:20 GMT

@Jono15 unfortunately there is no simple mechanism to achieve the result you want and as @TimmyBGood hints at work rounds often go wrong.

Re: 'Swapping' Broadband lines

JimM1 — Thu, 11 Dec 2025 10:37:51 GMT

@Jono15 What is the chance that the home is going to have FF Full Fibre supplied by OR Openreach in the near distant future, or is it already available currently at the address. Have a look on the BTW and OR Fibre links below just use the address and postcode options!

Thinking this may be the way to go, have sky take over at this point, get the number assigned in the change and then dump the other OR line at that time! The whole issue is fraught with danger on the dual copper lines currently, and personally would not advise messing with it at all! Can see the whole thing going pear shaped!

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