Constant internet drop outs.

Marksmr — Thu, 11 Dec 2025 01:16:27 GMT

Does anyone know who to talk too about internet drop outs?? Open reach we're at the house yesterday and everthing checked out fine. 18hrs later and back to no signal. By the time I get the service checker loaded up it's recovered. We think a new router is needed but can't catch the system in error. Any help would be greatly appreciated.

Re: Constant internet drop outs.

Daniel0210 — Thu, 11 Dec 2025 04:48:09 GMT

@Marksmr wrote:

18hrs later and back to no signal.

@Marksmr

In view of the time of night you've posted it's worth mentioning that any broadband issues between midnight and 7am could be essential overnight maintenance taking place which is carried out then to minimise disruption. There’s no pre-warning of this. See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#M1014

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.

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Constant internet drop outs.

Re: Constant internet drop outs.