topic Re: WiFi keeps dropping out in Broadband

WiFi keeps dropping out

Samantha132 — Wed, 10 Dec 2025 20:55:59 GMT

Despite the online checks inferring everything is fine I'm having real issues with the reliability of my WiFi. It is constantly dropping out meaning when I work from home there is interrupted connections or I cannot work effectively. It doesn't matter where I am in the house I have this problem.

When I watch something online I find regularly the show stops and "buffers".

These issues have been getting progressively worse over the last 6 weeks. I need my internet connection to work first and foremost. I switched to Sky because I was assured the speed wouldn't be affected by the layout of my house, whether I was upstairs or downstairs - anything.

Can this please be logged and looked into urgently please

Kind regards Samantha

Re: WiFi keeps dropping out

JimM1 — Wed, 10 Dec 2025 21:12:49 GMT

@Samantha132 Whoever told you that has just no clue whatsoever to make that statement and i really hope it was NOT a sky employee who works in Broadband! Best you call sky 8am to 8pm and see if they can assist you. Help link maybe good for you to take a quick look at below!

https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices

Re: WiFi keeps dropping out

Lucytayalix — Wed, 10 Dec 2025 22:42:05 GMT

I'm having the same issues my hub is in my living room and the internet isn't reaching outside of that room! I can't watch tv in my bedroom, I can't work from my dining room. I guarantee to be conned into buying a booster pack to make Internet work further around the house! Which should be standard!

Re: WiFi keeps dropping out

JimM1 — Wed, 10 Dec 2025 23:00:24 GMT

@Lucytayalix What sky hub do you have installed currently on the system, see the link below!

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub