https://helpforum.sky.com/t5/Broadband/Wifi/m-p/5164124#M539915 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3721833">@Earlsie85</a>&nbsp;</P> <P>Try rebooting your broadband hub at the mains, if this doesn't fix it then give this a try:</P> <P><BR />If your ONT shows a red light then have a read of this:<BR /><A href="https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#" target="_blank">https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#</A></P> <P><BR />Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Wed, 10 Dec 2025 20:10:31 GMT caesarome 2025-12-10T20:10:31Z https://helpforum.sky.com/t5/Broadband/Wifi/m-p/5164085#M539909 Is anyone having issues with there Internet? Mine keeps dropping but still says connected but no Internet. Recently only got the fibre installed too. I also have a booster which keeps disconnecting. Anyone have this before and got a fix Wed, 10 Dec 2025 19:36:36 GMT https://helpforum.sky.com/t5/Broadband/Wifi/m-p/5164085#M539909 Earlsie85 2025-12-10T19:36:36Z https://helpforum.sky.com/t5/Broadband/Wifi/m-p/5164124#M539915 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3721833">@Earlsie85</a>&nbsp;</P> <P>Try rebooting your broadband hub at the mains, if this doesn't fix it then give this a try:</P> <P><BR />If your ONT shows a red light then have a read of this:<BR /><A href="https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#" target="_blank">https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#</A></P> <P><BR />Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Wed, 10 Dec 2025 20:10:31 GMT https://helpforum.sky.com/t5/Broadband/Wifi/m-p/5164124#M539915 caesarome 2025-12-10T20:10:31Z