https://helpforum.sky.com/t5/Broadband/Connection-has-dropped-from-my-router/m-p/5164016#M539886 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4295814">@Jonhan2</a>&nbsp;See if any off the two help options below are off any use!</P><P>&nbsp;</P><P>This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also Full Fibre then the lights on the OR/CF ONT also require to be looked at!<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A></P><P>&nbsp;</P><P>and/or</P><P>&nbsp;</P><P>If you haven’t done it already use the below link to check to see if there are any <EM><STRONG>broadband problems or outages nearby if enough time has passed for a fault condition to be displayed by the software test!</STRONG></EM> This should determine if there's an identified fault affecting multiple households.<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> Wed, 10 Dec 2025 18:02:46 GMT JimM1 2025-12-10T18:02:46Z https://helpforum.sky.com/t5/Broadband/Connection-has-dropped-from-my-router/m-p/5163936#M539853 According to your app my internet connection is fine but I cannot connect any devices to the router and troubleshooting steps and restarting it are having no effect Wed, 10 Dec 2025 16:29:36 GMT https://helpforum.sky.com/t5/Broadband/Connection-has-dropped-from-my-router/m-p/5163936#M539853 Jonhan2 2025-12-10T16:29:36Z https://helpforum.sky.com/t5/Broadband/Connection-has-dropped-from-my-router/m-p/5164016#M539886 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4295814">@Jonhan2</a>&nbsp;See if any off the two help options below are off any use!</P><P>&nbsp;</P><P>This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also Full Fibre then the lights on the OR/CF ONT also require to be looked at!<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A></P><P>&nbsp;</P><P>and/or</P><P>&nbsp;</P><P>If you haven’t done it already use the below link to check to see if there are any <EM><STRONG>broadband problems or outages nearby if enough time has passed for a fault condition to be displayed by the software test!</STRONG></EM> This should determine if there's an identified fault affecting multiple households.<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> Wed, 10 Dec 2025 18:02:46 GMT https://helpforum.sky.com/t5/Broadband/Connection-has-dropped-from-my-router/m-p/5164016#M539886 JimM1 2025-12-10T18:02:46Z