https://helpforum.sky.com/t5/Broadband/Confused/m-p/5163996#M539876 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4560599">@Jack266</a>&nbsp;</P> <P>Have you linked your broadband and TVs accounts to your Sky ID as per this:</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/articles/sky-id-unlink-tv-broadband-talk" target="_blank">https://www.sky.com/help/articles/sky-id-unlink-tv-broadband-talk</A></P> Wed, 10 Dec 2025 17:18:08 GMT caesarome 2025-12-10T17:18:08Z https://helpforum.sky.com/t5/Broadband/Confused/m-p/5163994#M539875 <P>I went to a sky retail booth to purchase broadband and sky tv, I used the same email for the purchase as I did for my sky id which was previously set up at an earlier date. On my orders and tracking it doesn't show me anything on my sky app I haven't had any recent emails either but my sky tv package was delivered last week I'm just waiting on the broadband.</P><P>thanks&nbsp;</P> Wed, 10 Dec 2025 17:15:20 GMT https://helpforum.sky.com/t5/Broadband/Confused/m-p/5163994#M539875 Jack266 2025-12-10T17:15:20Z https://helpforum.sky.com/t5/Broadband/Confused/m-p/5163996#M539876 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4560599">@Jack266</a>&nbsp;</P> <P>Have you linked your broadband and TVs accounts to your Sky ID as per this:</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/articles/sky-id-unlink-tv-broadband-talk" target="_blank">https://www.sky.com/help/articles/sky-id-unlink-tv-broadband-talk</A></P> Wed, 10 Dec 2025 17:18:08 GMT https://helpforum.sky.com/t5/Broadband/Confused/m-p/5163996#M539876 caesarome 2025-12-10T17:18:08Z