Sky broadband dropping

Nigel+Haymes — Wed, 10 Dec 2025 11:11:39 GMT

Our home Sky Broadband connection keeps dropping this morning. 3 times since 7:30am. Have run the Sky Broadband and WiFI checks and everything has a green/good status. I experienced multiple dropped connections during the working day on Monday 8 December, though yesterday was stable.

Re: Sky broadband dropping

Daniel0210 — Wed, 10 Dec 2025 11:12:50 GMT

@Nigel+Haymes
Even if you’ve already tried it use this link to check to see if there are any broadband issues or outages nearby ~ (it doesn’t necessarily disclose a problem immediately and it can take an hour+ to update so perhaps try it again later).
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

🔹

Hub lights; This link provides information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Red light on ONT; See this link ~
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#M1014

Bad weather; Adverse weather can also impact your broadband.

Working from home; Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.

Re: Sky broadband dropping

JimM1 — Wed, 10 Dec 2025 11:13:46 GMT

@Nigel+Haymes Do you see anything on the hub etc when it happens?

This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also Full Fibre then the lights on the OR/CF ONT also require to be looked at!
https://www.sky.com/help/articles/hub-lights-explained-start

topic Sky broadband dropping in Broadband

Sky broadband dropping

Re: Sky broadband dropping

Re: Sky broadband dropping