topic Broadband not connecting in Broadband https://helpforum.sky.com/t5/Broadband/Broadband-not-connecting/m-p/5162990#M539639 <P>I'm recently out of contract, and on Sky's rolling contract. Since then I have had no broadband connection, so can only watch terrestrial TV. Sky claimed the problem lies outside my property and allegedly sent an engineer to fix the unknown issue. This evening I got an email to inform me it has been fixed (it has not) and that the issue has been logged as 'complete'. I don't think it's gonna get sorted by Sky unless I keep hassling them, which is so time consuming. Any suggestions?</P> Tue, 09 Dec 2025 19:54:49 GMT Atlas 2025-12-09T19:54:49Z Broadband not connecting https://helpforum.sky.com/t5/Broadband/Broadband-not-connecting/m-p/5162990#M539639 <P>I'm recently out of contract, and on Sky's rolling contract. Since then I have had no broadband connection, so can only watch terrestrial TV. Sky claimed the problem lies outside my property and allegedly sent an engineer to fix the unknown issue. This evening I got an email to inform me it has been fixed (it has not) and that the issue has been logged as 'complete'. I don't think it's gonna get sorted by Sky unless I keep hassling them, which is so time consuming. Any suggestions?</P> Tue, 09 Dec 2025 19:54:49 GMT https://helpforum.sky.com/t5/Broadband/Broadband-not-connecting/m-p/5162990#M539639 Atlas 2025-12-09T19:54:49Z Re: Broadband not connecting https://helpforum.sky.com/t5/Broadband/Broadband-not-connecting/m-p/5162996#M539642 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4559643">@Atlas</a>&nbsp;What do you see on the sky Hub?</P><P>&nbsp;</P><P>This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also Full Fibre then the lights on the OR/CF ONT also require to be looked at!<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A></P><P>&nbsp;</P> Tue, 09 Dec 2025 20:09:02 GMT https://helpforum.sky.com/t5/Broadband/Broadband-not-connecting/m-p/5162996#M539642 JimM1 2025-12-09T20:09:02Z