topic Re: No internet in Broadband https://helpforum.sky.com/t5/Broadband/No-internet/m-p/5162602#M539528 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4559203">@LeeWhiteh</a>&nbsp; &nbsp;First thing to check is this link to see if there are any outages in your area:<BR /><BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR /><BR />If there isn't try running the line test here:<BR /><BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR /><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.<BR /><BR /></P> Tue, 09 Dec 2025 13:33:36 GMT GD1 2025-12-09T13:33:36Z No internet https://helpforum.sky.com/t5/Broadband/No-internet/m-p/5162590#M539523 <P>Completed online line test and apparently no issue. But broadband isn't working. Router has been turned off and restarted. But still not working.</P> Tue, 09 Dec 2025 13:26:36 GMT https://helpforum.sky.com/t5/Broadband/No-internet/m-p/5162590#M539523 LeeWhiteh 2025-12-09T13:26:36Z Re: No internet https://helpforum.sky.com/t5/Broadband/No-internet/m-p/5162602#M539528 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4559203">@LeeWhiteh</a>&nbsp; &nbsp;First thing to check is this link to see if there are any outages in your area:<BR /><BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR /><BR />If there isn't try running the line test here:<BR /><BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR /><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.<BR /><BR /></P> Tue, 09 Dec 2025 13:33:36 GMT https://helpforum.sky.com/t5/Broadband/No-internet/m-p/5162602#M539528 GD1 2025-12-09T13:33:36Z