topic Re: Sky customer service phone number in Broadband

Broadband contract renewal

ksy — Mon, 02 Mar 2026 08:20:36 GMT

I need to speak to someone (not a bot) about my out of contract broadband/talk/landline contract. The link sky sent is broken [content removed]

Moderator note: language removed

Moderator note: Title change to reflect issue

Re: Sky customer service phone number

Daniel0210 — Wed, 18 Jun 2025 20:02:31 GMT

@ksy
To call Sky dial 150 (free) from either a Sky Talk landline or a Sky mobile. Alternatively use this link…
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ leading to a number starting 0333.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ to see a dedicated ROI number. (Customer Services in the ROI are not open at weekends).

The forum filters don’t allow the posting of full phone numbers on here.

Calls to Sky will initially be automated which may try to send you here to the forum, offer you online help or offer to send you a text. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Re: Sky customer service phone number

Susanhann — Fri, 22 Aug 2025 13:05:24 GMT

I need to talk to customer service

No Wi-Fi

Susanhann — Fri, 22 Aug 2025 13:16:04 GMT

I have no Wi-Fi connection

Re: Sky customer service phone number

Daniel0210 — Fri, 22 Aug 2025 13:20:30 GMT

No need for two thread @Susanhann so I've merged them.

If you haven’t done it yet use this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households. (Remember it doesn’t necessarily disclose a problem instantly and it takes a little while to update).

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won't receive additional or quicker support.

▪️

These are the current methods for contacting Sky. (Depending on your reason for making contact some methods will be more appropriate than others) …

🔶📞 Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline.

All calls will start automated which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Note: if your services are restricted due to a missed payment phone contact is unlikely to work.

🔶online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🔶 Sky Assistant should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🔶Social Media You can also get in touch via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

Note If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required.

Re: Sky customer service phone number

Karen283 — Sun, 30 Nov 2025 11:40:54 GMT

I wont to speak to human not bot

Re: Sky customer service phone number

GD1 — Sun, 30 Nov 2025 11:42:48 GMT

@Karen283 The contact options have been posted above please take a few minutes to read the replies.

Re: Sky customer service phone number

Daniel0210 — Sun, 30 Nov 2025 11:43:14 GMT

@Karen283

All calls will start automated (aka 'the bot') which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.

Re: Sky customer service phone number

Alba_Gu_Brath66 — Thu, 04 Dec 2025 17:36:10 GMT

How in the name in hell, can you get past that dam chatbot & talk to someone at sky, when you have an problem with their products? Any help would be great, rather than calling them on a number that costs me money, to sit be told to wait & wait for a person!!! Grrrrrrrr

Re: Sky customer service phone number

Daniel0210 — Thu, 04 Dec 2025 17:55:37 GMT

@Alba_Gu_Brath66

See the second part of my earlier post (post number 5) and post 8.

Re: Sky customer service phone number

MMMIIIUUUT — Tue, 09 Dec 2025 10:57:58 GMT

Just put the actual number in the post not a series of pointless links.

Re: Sky customer service phone number

Daniel0210 — Tue, 09 Dec 2025 11:01:01 GMT

@MMMIIIUUUT

Apart from the free 150 number for Sky Talk and Sky Mobile customers, Sky do not allow phone numbers on the forum in digit format or written words. Any such posts would be removed.

Re: Sky customer service phone number

Chrisee — Tue, 09 Dec 2025 11:24:06 GMT

@MMMIIIUUUT it takes under 10 seconds to an online search for a number for Sky Customer Services but only use numbers starting 03 to avoid call forwarding cowboys. All numbers go into thecsame IVR aks the bbot.

Re: Sky customer service phone number

Kathy39 — Thu, 18 Dec 2025 13:40:08 GMT

I NEED TO SPEAK TO SOMEOBE REGARDJNG MY LANDLINE WHICJMH IS £100 MORE EXPENSIVE THAN LADT MINTH AND IT IS NOT WORKING

Re: Sky customer service phone number

Daniel0210 — Thu, 18 Dec 2025 14:12:24 GMT

@Kathy39

See Post 5 for methods of contact. It sounds like you've been calling either premium rate numbers or a lot of calls on the Pay As You Talk tariff. The breakdown of your bill should give you a clue.

Re: Sky customer service phone number

Knowledgeandme — Mon, 22 Dec 2025 10:12:54 GMT

My payment and contract recently changed to 48 pounds per month this month was 63 can you explain why please

Re: Sky customer service phone number

Daniel0210 — Mon, 22 Dec 2025 10:52:51 GMT

@Knowledgeandme
You aren’t contacting Sky here. This is a customer ▶️ customer discussion forum where we try to help other customers.

The breakdown of the bills should tell you. Check the recent one to a previous one and also check the dates they cover; ie more than the usual month.

Re: Sky customer service phone number

John7775 — Tue, 23 Dec 2025 09:37:26 GMT

Send me phone number for sky I've been over chaged

Re: Sky customer service phone number

caesarome — Tue, 23 Dec 2025 10:43:12 GMT

@John7775

You are only talking to other customers on here so why do you believe you have been overcharged as the chances are you haven't been.

Are you new to Sky Broadband ?

Have you made a manual payment and Sky has taken it via whatever payment you have in place on your account ?

Re: Sky customer service phone number

Patricia71 — Mon, 29 Dec 2025 14:41:27 GMT

I moved to sky about 2 months ago y

You said I did not have to do anything you would contact my old provider i have had a letter from them saying in owe them money and my old provider said they have not received any cancellation from sky. I am not happy with ur service could you sort it ASAB.i could not find a phone number to contact you.