topic Re: City fibre - Engineer booked in Broadband

City fibre - Engineer booked

Nayana1 — Tue, 09 Dec 2025 07:57:37 GMT

I am not sure if this the correct options I have selected - how to check if city fibre is coming to your house when it was booked by sky.

Re: City fibre - Engineer booked

Chrisee — Tue, 09 Dec 2025 08:05:45 GMT

@Nayana1 log into the My Sky app or website find tge My Orders section which should show if there have been any changes to the order.

Re: City fibre - Engineer booked

Nayana1 — Tue, 09 Dec 2025 08:54:31 GMT

I have checked my orders that there shows my activity but I have a text confirmation..

this is the third time this has happened !!!

I am also aanoyed, I have wasted a whole day last time

Last time, 3 weeks ago, CF booked :8-1, no show'- was re-arranged for same day between 1-6 . I chased sky sevral time during the day and each call, confirmation, held until 16:00 hr THE CF re-booked it for the following day 8-1 without tell sky or me.

I rang sky helpdesk and they advised that their is a glitch between both party system.

This happen with my installation, it wa a nightmare and it took CF, 2 months to complete myinstallation.

Re: City fibre - Engineer booked

Nayana1 — Tue, 09 Dec 2025 09:20:56 GMT

Thank you for reply.

Yes, I did that before I posted my message.

in the meantime, I spoke to your sky helpdesk the agent cannot see CF booking on their system, he advised that he is escalating it to the manager. (Like last tim

Engineer booked confirmation

Nayana1 — Tue, 09 Dec 2025 09:29:24 GMT

does anyone know if the sky you received confirming that your CF engineer has been booked. I rang sky and helpdesk agent booked my engineer visit ASAP, my internet was down poor, kept buffering, between 5-10 mins when I was watching Netflix. I got a message from SKY but I have been told today, they CF booked it even though I rang sky.

question, how can you tell if it is booked by sky or CF when sky books it as an emergency visit

Re: Engineer booked confirmation

JimM1 — Tue, 09 Dec 2025 10:58:27 GMT

@Nayana1 Have a look two places, My Messages and your orders section off the account!