topic My internet keeps going off in Broadband

My internet keeps going off

Tina158 — Tue, 09 Dec 2025 02:09:23 GMT

My internet been going off since Saturday

Re: My internet keeps going off

Tina158 — Tue, 09 Dec 2025 02:10:45 GMT

Why is my internet going orange

Re: My internet keeps going off

Daniel0210 — Tue, 09 Dec 2025 04:18:36 GMT

@Tina158
Even if you’ve already tried it use this link to check to see if there are any broadband issues or outages nearby ~ (it doesn’t necessarily disclose a problem immediately and it can take an hour+ to update so perhaps try it again later).
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

🔹

Hub lights; This link provides information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Red light on ONT; See this link ~
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#M1014

Bad weather; Adverse weather can also impact your broadband.

Working from home; Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.

Re: Supernatural speed

Tina158 — Sun, 18 Jan 2026 22:16:51 GMT

Broadband not working

Re: My internet keeps going off

Tina158 — Sun, 18 Jan 2026 22:17:51 GMT

No broadband

Re: Supernatural speed

JimM1 — Sun, 18 Jan 2026 23:05:05 GMT

@Tina158 Sorry 3 words is just not going to do very much at all, here is a couple stabs in the dark for you!

This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also Full Fibre then the lights on the OR/CF ONT also require to be looked at!
https://www.sky.com/help/articles/hub-lights-explained-start

and possible below

If you haven’t done it already use the below link to check to see if there are any broadband problems or outages nearby if enough time has passed for a fault condition to be displayed by the software test! This should determine if there's an identified fault affecting multiple households.
https://www.sky.com/servicechecker

Finally hope you are not restricted etc !

Re: My internet keeps going off

JimM1 — Sun, 18 Jan 2026 23:06:53 GMT

@Tina158 Please try to not post multiples see your othe post answer!

Re: Supernatural speed

GD1 — Mon, 19 Jan 2026 02:18:07 GMT

@Tina158 First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.