topic WiFi off again in Broadband

WiFi off again

stmhighlands — Mon, 08 Dec 2025 21:47:56 GMT

is anyone else WiFi off this is happing all the time too ne it's a nightmare and when you do the checks on the app it says everything is fine when it's clearly not the light on my hub is flashing green

Re: WiFi off again

JimM1 — Mon, 08 Dec 2025 21:51:53 GMT

@stmhighlands The about for you linked below!

This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also Full Fibre then the lights on the OR/CF ONT also require to be looked at!
https://www.sky.com/help/articles/hub-lights-explained-start

Re: WiFi off again

stmhighlands — Mon, 08 Dec 2025 21:58:14 GMT

the light for my fibre coming I to the house are all green and it's connected too the WiFi just no Internet and the light in the hub is flashing green so nothing is working

Re: WiFi off again

JimM1 — Mon, 08 Dec 2025 22:01:36 GMT

@stmhighlands As you only just reported it!

If you haven’t done it already use the below link to check to see if there are any broadband problems or outages nearby if enough time has passed for a fault condition to be displayed by the software test! This should determine if there's an identified fault affecting multiple households.
https://www.sky.com/servicechecker