topic WiFi issues in Broadband

WiFi issues

Jereem — Mon, 08 Dec 2025 13:52:03 GMT

Hi,

Since switching Wi-Fi providers, I’ve been experiencing significantly worse connection throughout my home. The Wi-Fi on the third floor frequently disconnects and is very slow, and my devices (including my PlayStations) also struggle to maintain a stable, fast connection.

Could this please be looked into? I’m not inclined to renew with my current provider if the issue continues, especially as I had no problems with my previous service.

Thank you.

Re: WiFi issues

caesarome — Mon, 08 Dec 2025 13:57:44 GMT

@Jereem

We are just customers here.

Try going through this to see if it helps:

https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices

If not and if you have Wi-Fi Max on your account then Sky will supply up to 3 pods as you can read about here:

https://www.sky.com/help/articles/sky-wifi-max

Select "No, I still need help" at the bottom on the above link.