https://helpforum.sky.com/t5/Broadband/Help-set-my-new-hub-up/m-p/5161272#M539146 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4557721">@Anitamc</a>&nbsp;</P> <P>You haven't said which hub you have or which light is red.&nbsp;<SPAN>This link explains the lights on the various hubs</SPAN></P> <P><SPAN><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A></SPAN></P> Mon, 08 Dec 2025 07:37:20 GMT Daniel0210 2025-12-08T07:37:20Z https://helpforum.sky.com/t5/Broadband/Help-set-my-new-hub-up/m-p/5161269#M539144 Ive got a new Internet and when ive set it up its not connecting. It's all on but the light is red not green Mon, 08 Dec 2025 07:17:19 GMT https://helpforum.sky.com/t5/Broadband/Help-set-my-new-hub-up/m-p/5161269#M539144 Anitamc 2025-12-08T07:17:19Z https://helpforum.sky.com/t5/Broadband/Help-set-my-new-hub-up/m-p/5161272#M539146 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4557721">@Anitamc</a>&nbsp;</P> <P>You haven't said which hub you have or which light is red.&nbsp;<SPAN>This link explains the lights on the various hubs</SPAN></P> <P><SPAN><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A></SPAN></P> Mon, 08 Dec 2025 07:37:20 GMT https://helpforum.sky.com/t5/Broadband/Help-set-my-new-hub-up/m-p/5161272#M539146 Daniel0210 2025-12-08T07:37:20Z https://helpforum.sky.com/t5/Broadband/Help-set-my-new-hub-up/m-p/5161307#M539162 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4557721">@Anitamc</a>&nbsp;What is the activation date for your Broadband connection that sky has given you? That is the date you go live on and not before that time!</P> Mon, 08 Dec 2025 08:42:38 GMT https://helpforum.sky.com/t5/Broadband/Help-set-my-new-hub-up/m-p/5161307#M539162 JimM1 2025-12-08T08:42:38Z