topic Re: Slow broadband in Broadband

Slow broadband

Elv1s1 — Sun, 07 Dec 2025 21:01:36 GMT

My broadband which is guaranteed at 600 mbps has dropped to 2.9 mbps every night the past few days?

Re: Slow broadband

Fedup662 — Sun, 07 Dec 2025 21:13:50 GMT

Mine is also doing this. I would love to be able to speak to someone after exhausting the online help but finding a phone number is impossible. I am 100% worse off with Sky than my previous provider and at my wits end.

Re: Slow broadband

Elv1s1 — Sun, 07 Dec 2025 21:27:22 GMT

You supposedly cannot contact Sky Support after 9pm which is around the time I notice the speed dropping. I will have to leave myself a note to contact them in the morning.

Re: Slow broadband

Fedup662 — Sun, 07 Dec 2025 21:40:54 GMT

I have yet to find a number on which to contact them. Good luck !

Re: Slow broadband

JimM1 — Sun, 07 Dec 2025 21:51:06 GMT

@Elv1s1 @Fedup662 You can contact sky Customer Service using you landline phone, just dial 150 it's the best way!

Contact times are from 8am to 8pm.

Re: Slow broadband

Emilyfaye — Sun, 07 Dec 2025 21:59:16 GMT

Mine has been the same and dropping at various points during the day.

Re: Slow broadband

Fedup662 — Sun, 07 Dec 2025 22:04:17 GMT

Unfortunately I don't have a landline but thank you. It's very frustrating.

Re: Slow broadband

JimM1 — Sun, 07 Dec 2025 22:07:18 GMT

@Fedup662 Every sky system for broadband has landline talk and calls to sky are free.

Re: Slow broadband

Fedup662 — Sun, 07 Dec 2025 22:08:58 GMT

Thank you! I will find a landline and plug it in.

Re: Slow broadband

JimM1 — Sun, 07 Dec 2025 22:16:25 GMT

@Fedup662 Help if you need it also!

Sky VIP | Sky Help | Sky.com | Sky Help | Sky.com

Re: Slow broadband

Daniel0210 — Fri, 12 Dec 2025 05:18:22 GMT

@Elv1s1

Your duplicate thread has been removed as you already have this one. Billing continues during any fault or outage but in this case have you reported it to Sky since you first noticed it?

Re: Slow broadband

Elv1s1 — Fri, 12 Dec 2025 08:15:44 GMT

Yes I reported it last week and they're sending an engineer next Tuesday which is too long to wait really but I feel I have no option than to wait.