https://helpforum.sky.com/t5/Broadband/WiFi-is-off/m-p/5161130#M539109 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4557569">@JonHS555</a>&nbsp;Link below about the lights for you, would indicate that the Broadband is down and wi-fi may be ok!</P><P>&nbsp;</P><P>This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also Full Fibre then the lights on the OR/CF ONT also require to be looked at!<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A></P><P>&nbsp;</P><P>and worth a check but do it a little later if still down.</P><P>&nbsp;</P><P>&nbsp;If you haven’t done it already use the below link to check to see if there are any <EM><STRONG>broadband problems or outages nearby if enough time has passed for a fault condition to be displayed by the software test!</STRONG></EM> This should determine if there's an identified fault affecting multiple households.<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> Sun, 07 Dec 2025 20:27:04 GMT JimM1 2025-12-07T20:27:04Z https://helpforum.sky.com/t5/Broadband/WiFi-is-off/m-p/5161113#M539099 My box has an orange light under voice and Internet. Sun, 07 Dec 2025 19:54:10 GMT https://helpforum.sky.com/t5/Broadband/WiFi-is-off/m-p/5161113#M539099 JonHS555 2025-12-07T19:54:10Z https://helpforum.sky.com/t5/Broadband/WiFi-is-off/m-p/5161130#M539109 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4557569">@JonHS555</a>&nbsp;Link below about the lights for you, would indicate that the Broadband is down and wi-fi may be ok!</P><P>&nbsp;</P><P>This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also Full Fibre then the lights on the OR/CF ONT also require to be looked at!<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A></P><P>&nbsp;</P><P>and worth a check but do it a little later if still down.</P><P>&nbsp;</P><P>&nbsp;If you haven’t done it already use the below link to check to see if there are any <EM><STRONG>broadband problems or outages nearby if enough time has passed for a fault condition to be displayed by the software test!</STRONG></EM> This should determine if there's an identified fault affecting multiple households.<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> Sun, 07 Dec 2025 20:27:04 GMT https://helpforum.sky.com/t5/Broadband/WiFi-is-off/m-p/5161130#M539109 JimM1 2025-12-07T20:27:04Z