Keep losing internet

Scallywag69 — Sat, 06 Dec 2025 15:06:58 GMT

Need an engineer to come out to my property yet again poor service no connection paying a lot of money for this service that doesn't work have been a loyal customer for 25 years and want this situation to be resolved please respond and help me out with this situation please i don't have any more information for you

Re: Keep losing internet

Daniel0210 — Sat, 06 Dec 2025 15:13:38 GMT

@Scallywag69

An engineer won't be arranged by you posting on here. You aren’t contacting Sky here. This is a customer ▶️ customer discussion forum where we try to help other customers.

Even if you’ve already tried it use this link to check to see if there are any broadband issues or outages nearby ~ (it doesn’t necessarily disclose a problem immediately and it can take an hour+ to update so perhaps try it again later).
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link provides information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Bad weather; Adverse weather can also impact your broadband.

Working from home; Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.

topic Keep losing internet in Broadband

Keep losing internet

Re: Keep losing internet