topic Re: Wi-Fi not working in Broadband

Internet not working

Arlete — Fri, 05 Dec 2025 10:24:32 GMT

My Internet not working in my PS 5. And never working in my WhatsApp

Re: Internet not working

caesarome — Fri, 05 Dec 2025 10:28:10 GMT

Try rebooting your broadband hub at the mains, if this doesn't fix it then give this a try:

If your ONT shows a red light then have a read of this:
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: Internet not working

JimM1 — Fri, 05 Dec 2025 11:20:16 GMT

@Arlete You may also wish to take a quick look at the settings for your Broadband Shield in your products section of your account, adjust it as required!

Re: Wi-Fi not working

Arlete — Sat, 06 Dec 2025 09:59:10 GMT

Good morning. My Wi-Fi isn't working on my PlayStation 5. And it's never worked on WhatsApp. If this isn't fixed, I'll have to cancel my contract. Could you resolve this as quickly as possible?

Thank you in advance.

Arlete Oliveira

Re: Wi-Fi not working

Daniel0210 — Sat, 06 Dec 2025 10:18:40 GMT

@Arlete

You asked the same yesterday which received two replies so todays post has been moved into yesterdays thread.

Threatening to cancel is pointless. You aren’t contacting Sky here. This is a customer ▶️ customer discussion forum where we try to help other customers.

Re: Wi-Fi not working

caesarome — Sat, 06 Dec 2025 10:19:54 GMT

@Arlete

Have you followed the advice above about adjusting your broadband shield settings ?

You can do this via the MySky app or online here:

https://www.sky.com/myaccount/bb-and-talk/broadband-shield