Internet drops out

Carl116 — Fri, 05 Dec 2025 23:58:52 GMT

My internet drops out for 10mins 3/4 times a day . There is an issue on the network. Please send an engineer out

Re: Internet drops out

Daniel0210 — Sat, 06 Dec 2025 05:52:48 GMT

An engineer can't be arranged on here. You aren’t contacting Sky here. This is a customer ▶️ customer discussion forum where we try to help other customers.

Even if you’ve already tried it use this link to check to see if there are any broadband issues or outages nearby ~ (it doesn’t necessarily disclose a problem immediately and it can take an hour+ to update so perhaps try it again later).
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link provides information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Bad weather; Adverse weather can also impact your broadband.

Working from home; Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.

topic Re: Internet drops out in Broadband

Internet drops out

Re: Internet drops out