https://helpforum.sky.com/t5/Broadband/Internet-down/m-p/5159970#M538772 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2950138">@emmy7luca</a>&nbsp;</P> <P>This explains the lights on the hubs:<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A></P> <P><BR />If your ONT shows a red light then have a read of this:<BR /><A href="https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#" target="_blank">https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#</A></P> <P><BR />Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Fri, 05 Dec 2025 22:19:11 GMT caesarome 2025-12-05T22:19:11Z https://helpforum.sky.com/t5/Broadband/Internet-down/m-p/5159960#M538767 <P>Internet keeps going down and router has first green light and 4th is orange all other go out</P> Fri, 05 Dec 2025 22:08:49 GMT https://helpforum.sky.com/t5/Broadband/Internet-down/m-p/5159960#M538767 emmy7luca 2025-12-05T22:08:49Z https://helpforum.sky.com/t5/Broadband/Internet-down/m-p/5159970#M538772 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2950138">@emmy7luca</a>&nbsp;</P> <P>This explains the lights on the hubs:<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A></P> <P><BR />If your ONT shows a red light then have a read of this:<BR /><A href="https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#" target="_blank">https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#</A></P> <P><BR />Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Fri, 05 Dec 2025 22:19:11 GMT https://helpforum.sky.com/t5/Broadband/Internet-down/m-p/5159970#M538772 caesarome 2025-12-05T22:19:11Z