topic Re: Master Socket replacement to different area in Broadband

Master Socket replacement to different area

HHM — Wed, 26 Nov 2025 09:09:08 GMT

Just called Sky and asked for a Master socket replacement, so everything was o.k., cost 65£ which is acceptable. But now it comes, i was hoping SKY can debit this on my bill, but apparently this is not possible and i had to go through a process to provide my complete card number, security code and expiry day, this seems to be a really old fashion way to pay this fee, has anyone else had the same experience ? Can sky please debit this on the bill ? Dont want to have these details forwarded to a scammer.

Re: Master Socket replacement to different area

GD1 — Wed, 26 Nov 2025 09:21:47 GMT

@HHM If you called Sky and they have asked for an up=font payment for a chargeabvle job that is what you'll need to pay, over the phone.

Sky are unlikely to forward your card details to a scammer as they have robust processes in place to prevent credit card details capturing by staff.

Re: Master Socket replacement to different area

HHM — Wed, 26 Nov 2025 11:11:04 GMT

Thank you for your response. I’m happy to pay the amount, but I find it unusual to be asked for card details, given that I’ve been a customer for 12 years and Sky has always processed any fees or charges through my monthly bill.

Re: Master Socket replacement to different area

Chrisee — Wed, 26 Nov 2025 11:20:33 GMT

@HHM thst is the way Sky's systems work IIRC the card payment is processed automatically so the agent never sees the details.

Re: Master Socket replacement to different area

GD1 — Wed, 26 Nov 2025 11:58:01 GMT

@Chrisee @HHM Quite a few companies ask you to input your card number etc using the telephone keypad, the agent sees nothing but ****** on the screen with a tick or green code colour showing data input by the customer is correct, the most they do is press ok after the details have been populated to confirm payment.

Re: Master Socket replacement to different area

HHM — Fri, 05 Dec 2025 20:34:12 GMT

I still don’t understand why direct card payment is required. I’ve been a customer for 12 years and have always paid my bills on time. This feels like Sky doesn’t trust me to pay for the engineers.

Not to forget that the guy who booked it had done something wrong and had to cancel the appointment straight away and they only informed me by sending a text message. Sky customer service is going downhill