https://helpforum.sky.com/t5/Broadband/Internet-down/m-p/5159669#M538660 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4555850">@Jayne83</a>&nbsp;No light on the sky Hub to show you?</P><P>&nbsp;</P><P>This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also Full Fibre then the lights on the OR/CF ONT also require to be looked at!<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A></P><P>&nbsp;</P><P>and but later</P><P>&nbsp;</P><P>If you haven’t done it already use the below link to check to see if there are any <EM><STRONG>broadband problems or outages nearby if enough time has passed for a fault condition to be displayed by the software test!</STRONG> </EM>This should determine if there's an identified fault affecting multiple households.<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> Fri, 05 Dec 2025 15:26:49 GMT JimM1 2025-12-05T15:26:49Z https://helpforum.sky.com/t5/Broadband/Internet-down/m-p/5159655#M538653 <P>No wifi connection</P> Fri, 05 Dec 2025 15:11:35 GMT https://helpforum.sky.com/t5/Broadband/Internet-down/m-p/5159655#M538653 Jayne83 2025-12-05T15:11:35Z https://helpforum.sky.com/t5/Broadband/Internet-down/m-p/5159669#M538660 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4555850">@Jayne83</a>&nbsp;No light on the sky Hub to show you?</P><P>&nbsp;</P><P>This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also Full Fibre then the lights on the OR/CF ONT also require to be looked at!<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A></P><P>&nbsp;</P><P>and but later</P><P>&nbsp;</P><P>If you haven’t done it already use the below link to check to see if there are any <EM><STRONG>broadband problems or outages nearby if enough time has passed for a fault condition to be displayed by the software test!</STRONG> </EM>This should determine if there's an identified fault affecting multiple households.<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> Fri, 05 Dec 2025 15:26:49 GMT https://helpforum.sky.com/t5/Broadband/Internet-down/m-p/5159669#M538660 JimM1 2025-12-05T15:26:49Z