https://helpforum.sky.com/t5/Broadband/Briadband/m-p/5159508#M538606 <P>Broad isn't working LOS light is red on open reach and light on sky hub are orange</P> Fri, 05 Dec 2025 11:50:28 GMT Sunita1 2025-12-05T11:50:28Z https://helpforum.sky.com/t5/Broadband/Briadband/m-p/5159508#M538606 <P>Broad isn't working LOS light is red on open reach and light on sky hub are orange</P> Fri, 05 Dec 2025 11:50:28 GMT https://helpforum.sky.com/t5/Broadband/Briadband/m-p/5159508#M538606 Sunita1 2025-12-05T11:50:28Z https://helpforum.sky.com/t5/Broadband/Briadband/m-p/5159513#M538608 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4555629">@Sunita1</a>&nbsp;thecred LOS light means there is no optical signal being received by the ONT. Quickly check the green fibre connector under the ONT has not come loose. If it hasn't and the service checker in the My Sky app is not telling you Sky are aware of an issue affecting your line call Sky and report the fault which requires action by the netwirk operator.</P> Fri, 05 Dec 2025 11:58:15 GMT https://helpforum.sky.com/t5/Broadband/Briadband/m-p/5159513#M538608 Chrisee 2025-12-05T11:58:15Z