topic New SKy WIFI Installed on 3rd and drop off in everyroom and even sitting close to the hub as well in Broadband

New SKy WIFI Installed on 3rd and drop off in everyroom and even sitting close to the hub as well

MohitKhanna — Mon, 08 Dec 2025 09:35:39 GMT

Hi Team, Recently a wifi installed at my property. [removed].

The wifi connection continous dropping off in all devices. Sometimes a usual what's app call doesn't work as well.

I upgrated by wifi for a better service, but I am sturggling with the connection now.

Please check and resolve this issue.

Thanks

Mohit

Moderator Actions: Removed personal details

Re: New SKy WIFI Installed on 3rd and drop off in everyroom and even sitting close to the hub as wel

JimM1 — Fri, 05 Dec 2025 11:40:56 GMT

@MohitKhanna Have reported your post as you put personal information on it and the Forum is open to the world. You need to call sky to resolve what ever issue that you have, and also linked below from the sky help as that may be relevant!

https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices

Re: New SKy WIFI Installed on 3rd and drop off in everyroom and even sitting close to the hub as wel

MohitKhanna — Fri, 05 Dec 2025 12:04:40 GMT

I have tried all checks but still faces the same problem.

Re: New SKy WIFI Installed on 3rd and drop off in everyroom and even sitting close to the hub as wel

Chrisee — Fri, 05 Dec 2025 12:08:28 GMT

@MohitKhanna first point log into the My Sky app or website find the setting for Sky's Briadband Shield and change thexsetting to allow social networking as Ofcom require Sky to set connectuons at a low access level by default.

Poor WiFi coverage is probably the most common question we get in the forum. In many homes a single Sky hub cannot provide a usable wifi signal in every room due to the layout and type of construction of the property especially in older homes with solid walls. Check the hub is in the best possible position which is out in the open on a surfsce then the only answer is additional wifi sources.

Your choice.beyond tgat is to either buy Sky's add-on WiFi Max bundle which can supply up to 3 extenders see https://www.sky.com/help/articles/sky-wifi-max or buy your own wifi system and use that instead of the Sky hub's WiFi.