topic Re: How do I get Sky Max Pods? in Broadband

How do I get Sky Max Pods?

spud_casserole — Fri, 17 May 2024 16:42:38 GMT

I've recently signed up for Sky Max. Apparently I'm entitled to / can get hold of up to 3 Sky Max Pods to boost the wifi signal. I chose this deliberately as we live in an old house with thick walls, and it's hard to get a good wifi signal. Now I've actually signed up, it seems to be impossible to talk to a human being at sky and ask about this . . . and it was the whole reason I chose to go with Sky in the first place. Can anyone point me in teh right direction? Thanks.

Re: How do I get Sky Max Pods?

TimmyBGood — Fri, 17 May 2024 17:19:26 GMT

@spud_casserole

You'll need to persist with calling to go through a telephone script and receive the first puck. The terms of the 'Enhanced Wall to Wall WiFi Guarantee' then say Sky can insist on a 'wireless engineer visit' to install up to two more.

It's perhaps worth noting the cleverest WiFi can't negate the simple physics of thick walls though: Powerline may well be much more appropriate, and the pods don't use that

The 'guarantee' isn't actually of wireless coverage: it guarantees a small refund if coverage isn't achieved.

Re: How do I get Sky Max Pods?

spud_casserole — Fri, 17 May 2024 17:36:13 GMT

Thanks for the quick response. I can't actually get as far as calling them because all I can access is unhelpful help articles and the almost useless Sky Chatbot (which keeps redirecting me to the unhelpful help articles). I am assuming someone, somewhere, has a number I can call which will connect me to a human operative at Sky, with whom I can then discuss this. I'm not expecting miracles, but I understood that my Sky router was a bit beefier / smarter than comparable offerings, and that the pods were pretty good at ensuring reasonably seamless extended coverage (better than my elderly Vodafone router and grab-bag of ancient extenders). I thought I'd let Sky do the heavy lifting, as I'm paying for the privilege. I'd at least like to try, and see if it's better than what I have.

Re: How do I get Sky Max Pods?

KaLSa — Mon, 28 Oct 2024 12:07:40 GMT

Th8s is the number to call. I called on Monday and now ive 2 and a nother on its way

(Removed)

Moderator note: Removed Sky phone number

Re: How do I get Sky Max Pods?

Jofielgaio29 — Mon, 10 Feb 2025 09:33:31 GMT

Im ver need sky pod

Re: How do I get Sky Max Pods?

Chrisee — Mon, 10 Feb 2025 09:39:47 GMT

@Jofielgaio29 if you buy Wi`Fi Max call Sky and ask for one.

Re: How do I get Sky Max Pods?

TonyCa — Wed, 26 Feb 2025 15:56:51 GMT

Hi I notice that the phone number has been removed so I'll not post again

but I managed to get to talk to support by

1: go to your MySky app

2: select broadband

3: scroll all way to bottom - sky broadband help

4: you will now see the chatbot

request for help with poor signal, the help is pointless, but once you have followed this step click option that suggestions have not worked. Then keep asking to speak to number to contact support to speak to someone and the number should be supplied.

i know it's frustrating but I've used the chat or for other issues and all solved without speaking to customer support. Good luck

Re: How do I get Sky Max Pods?

Chrisee — Wed, 26 Feb 2025 16:14:29 GMT

@TonyCa speaking to Sky about how the system works they told us the support number generated by the way you posted means the IVR phone system knows what you are likely to need help with so should route the call to the right team. The forum software does not allow posting of phone numbers.

Re: How do I get Sky Max Pods?

TonyCa — Thu, 27 Feb 2025 11:59:33 GMT

Many thanks for your info

this makes more sense and is probably better, but I know the frustration people feel when they try detailing issue on chatbot and it churns out info that is no help. My hope with my comment is that people use the chatbot but ask it that they need to speak to someone and that they realise that they will get through to someone. And just shut it down after a response that does help them.

Re: How do I get Sky Max Pods?

Keeska — Thu, 08 May 2025 14:33:24 GMT

No help from me I'm afraid - I did manage to speak to a being who

told me Sky has no stock of these mythical pods and are therefore not giving them out. I have the same problem only I live in a newish house with thin walls! Claims of guaranteed "wall to wall WiFi" are clearly overblown if not simply specious. So now they sell you a "Max" hub which is, it would seem, deliberately not compatible with other Sky extenders. These people are dishonest and I really wish BT would come back!

Re: How do I get Sky Max Pods?

JimM1 — Thu, 08 May 2025 15:18:05 GMT

@Keeska Not so sure about the other extenders, but if they are not in stock then not available to be sent, that's why there is so many out on the sales sites that people go purchase and then never get them to work!

Re: How do I get Sky Max Pods?

rogon — Sat, 19 Jul 2025 06:18:05 GMT

This conversation is very helpful with the exception of the telephone number, I remember when getting to speak to someone in sky was so easy particularly as a Sky VIP customer. My problem is I have just had max installed but my signal is weaker upstairs, when sky visited previously they supplied two extenders but I have only been supplied one and can't seem to get the bot guards to speak to someone, frustrating.

Re: How do I get Sky Max Pods?

JimM1 — Sat, 19 Jul 2025 06:40:46 GMT

@rogon They say it's better to call early so from 8am onwards you can go fight the phone bot, if it does try to direct you to the Forum either keep quite or say NO, that may get you in the queue to speak to a CS rep, but it is the same rules, they will remote test to see if you do need an additional pod, TOO much wireless wi-fi can be as bad as not having enough at times, bad pod area placement, but you will need to call for sure just no other way off doing it!

Re: How do I get Sky Max Pods?

EllieJ1 — Thu, 04 Dec 2025 19:53:14 GMT

I upgraded to sky max the other day after unsuccessful chats & ending up being given a number to call. I have now kept the number in my phone, so hoping tomorrow I can call and ask for pods.

Re: How do I get Sky Max Pods?

JimM1 — Thu, 04 Dec 2025 20:01:42 GMT

@EllieJ1 If it does not work shout back and i will post up a way for you to get to one!

Re: How do I get Sky Max Pods?

EllieJ1 — Sat, 06 Dec 2025 13:56:04 GMT

Managed to order my 1st one, also told I can claim 2 more if required.

Re: How do I get Sky Max Pods?

JimM1 — Sat, 06 Dec 2025 13:59:22 GMT

@EllieJ1 Copy of the help info for the pods is below, worth the read before you get and start it all off!

https://www.sky.com/help/articles/sky-wifi-booster-what-do-you-need-help-with