Sky Erraneously Terminated My Broad

Paulus3 — Thu, 04 Dec 2025 19:19:08 GMT

For no reason Sky erroneously turned off my Sky Broadband account 3 weeks ago. I had to wait 2 weeks to get the service resumed but had to create a new account and order a new Sky Max router and create a new account which they said they will eventually migrate back to my original account (all for an issue of Skys making). Now they have reconnected my service I can only get internet in the lounge, and no other room, as the signal is too weak. However I can't get help as they now don't recognise my telephone number and keep cutting me off every time I try and contact them (despite having the same tel number for over a decade). I can't find any way of speaking to anyone that isn't blocked. (Ironically my phone is on contract with Sky). Does anybody know a way I can speak to an advisor without phone ID?

Re: Sky Erraneously Terminated My Broad

caesarome — Thu, 04 Dec 2025 19:34:53 GMT

@Paulus3 wrote:

Does anybody know a way I can speak to an advisor without phone ID?

Social media perhaps as there are links at the bottom of this page you can use as you might require a booster or a pod.

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Sky Erraneously Terminated My Broad

Re: Sky Erraneously Terminated My Broad