topic Re: Issue remains. No broadband in Broadband

Issue remains. No broadband

Rob377 — Thu, 04 Dec 2025 18:08:19 GMT

Hi. My broadband went off yesterday morning. The believe the same happened to many people in my area.
some people are reporting their broadband is back.
we had an engineer booked between 8-13:00 today. No one showed up. I work from home so had to miss work during this time to wait for the engineer. I would have better communication

I have tried resetting the router, but still no connection. I gave re-run to test through the app which suggests there is no problem - but clearly there is. I have received a text to say I have been assigned a specialist but the might not give an update until the 7th December. That is Sunday - an alarming wait.
I request an engineer visit as a matter of urgency to locate the problem, as your remote tests seem unable to do this.

Re: Issue remains. No broadband

JimM1 — Thu, 04 Dec 2025 18:13:49 GMT

@Rob377 You are aware that the Forum is not sky Customer Service and nothing at all is going to happen with your posting!

Re: Issue remains. No broadband

Daniel0210 — Thu, 04 Dec 2025 18:15:23 GMT

@Rob377
You aren’t contacting Sky here. This is a customer ▶️ customer discussion forum where we try to help other customers.

You will have been allocated the earliest appointment in your area.

Remember that Sky broadband being discussed here is a domestic service therefore whilst it's fine for customers who work from home to use it for that purpose they won't receive additional or quicker support.

Re: Issue remains. No broadband

GD1 — Thu, 04 Dec 2025 18:16:21 GMT

@Rob377 You should also be aware you can't demand an engineer urgently as that is not a thing with a domestic service, if you do manage to book an engineer the SLA is 2 working days from being reported, so that will be Monday or Tuesday at the very earliest.