topic FY8 OUTAGE in Broadband

FY8 OUTAGE

pam71253 — Thu, 04 Dec 2025 15:42:09 GMT

Finally got Internet back after 12 days. Now lost it again.

Re: FY8 OUTAGE

Daniel0210 — Thu, 04 Dec 2025 15:52:32 GMT

@pam71253
Even if you’ve already tried it use this link to check to see if there are any broadband issues or outages nearby ~ (it doesn’t necessarily disclose a problem immediately and it can take an hour+ to update so perhaps try it again later).
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky again to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link provides information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Bad weather; Adverse weather can also impact your broadband.

Working from home; Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.

Re: FY8 OUTAGE

pam71253 — Thu, 04 Dec 2025 16:03:08 GMT

Thanks for your help. There's been an Internet outage here for 12 days as a car destroyed the green box .

Finally this afternoon BT Openreach fixed it and we had Internet. Lasted less than an hour and now no Internet again. 🙄

Not sure what's happening.

Re: FY8 OUTAGE

caesarome — Thu, 04 Dec 2025 16:09:44 GMT

Do you know if Openreach at still on the site of the issue ?

Re: FY8 OUTAGE

pam71253 — Thu, 04 Dec 2025 17:30:52 GMT

They were there earlier. Now I hope they're back tomorrow. 🙄

Re: FY8 OUTAGE

pam71253 — Mon, 08 Dec 2025 11:00:35 GMT

Finally we have Internet. Sky box working but mini box won't work even though

it's been reset and rebooted and all connections cut and plugged in again.

I'm really stumped.